Bloomers4U.com offers a money back guarantee on the purchase price less the industry standard 15% restocking fee and the original shipping & handling cost. Items must be returned within 10 days of purchase. Email LisasBloomers4U@aol.com for authorization. NO Returns without authorization. Given the intimate nature of our products, we require items to be unworn with tags attached. Returned items not meeting this criteria will require a further payment for repeat shipping. Panties & opened hosiery are not returnable. Please insure the package for your own protection.